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If you get a page asking you to plug in your FixMeStick and it is already plugged in, please click here.

The application will then search for updates for your FixMeStick device.

You will eventually see the end user license agreement similar to the example below. A pop-up will ask if you will allow the FixMeStick to make changes to your computer. The FixMeStick application can show up as FixMeStick or RunFixMeStick as well.Ĩ.

Depending on the update version of your FixMeStick device, the FixMeStick USB folder may look slightly different than what is explained above.

If you can't find the FixMeStick application, click here. When you are in the FixMeStick USB folder, you should see a list of different languages:ħ. If you can't find the FixMeStick USB, click here.Ħ. Double-click the FixMeStick USB option located underneath Devices with Removable Storage.

The My Computer folder will come up on your screen. Click My Computer that’s located on the right hand side of the menu.ĥ. Click the Windows Start logo at the bottom left hand corner of your screen to open the Windows Start menu as seen in the image below. If you get a message to format your FixMeStick, please click here.Ĥ. Insert the FixMeStick device into a USB port on your computer. Allow the computer to load to your home screen.ģ. Press the power button on your computer to turn the computer back on. Hold down the power button on your computer until it powers down and remove the FixMeStick device.Ģ. If you are not sure what version of Windows you are using, click here to learn how you can find out.ġ. Starting a Scan Using the Failsafe Options If your computer is stuck on a black screen with white text, it means that you weren’t able to launch a FixMeStick scan successfully - so read on to learn how you can troubleshoot this issue. In this article, we explain what to do if your computer is stuck on a completely black screen with white text on it when your computer restarts after you click Reboot and Start FixMeStick.Ĭommon error messages that you might see as a part of the white text include user-live login, busybox, gnu grub, and xz compressed data.